Product Description
by Lisa Disselkamp (Editor)
The official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor management
The worldwide standard for the time and labor management technology profession, Workforce Asset Management Book of Knowledge is the official guide to the Workforce Asset Management Certification. Establishing a common lexicon within the profession for talking about workforce management and systems, this essential guide is designed to establish a body of generally accepted and applicable practices and standards within the industry.
- Includes contributions from leaders in the field
- Covers everything from vendor and product selection, to implementation planning and execution, system design, testing and change control, financial analytics, fundamentals of scheduling people against workload and skill sets, and how to use these systems to manage labor costs and productivity
- Body of knowledge is focused on workers and technologies for every industry and every type of employer
- Designed around timekeeping and labor scheduling technologies
With contributions from leaders in the field, this book expertly covers the knowledge, practices, regulations, and technologies within the domain of workforce management systems. It provides the body of knowledge for managing a workforce using time and attendance systems, labor scheduling, productivity, staffing budgets, workforce software applications, or data, compensation and benefits for payroll and human resources.
Front Jacket
The official guide for candidates preparing for workforce asset management professional certification, Workforce Asset Management Book of Knowledge features contributions from industry experts covering the knowledge, practices, regulations, and technologies within the domain of workforce management systems.
Edited by visionary workforce technology leader Lisa Disselkamp, this indispensable resource prepares candidates studying for certification to test not only their ability to understand the problems and issues of the workplace, but also their ability to apply appropriate and effective solutions.
This timely resource is designed to recognize and address those issues that both employers and employees face--schedules that reduce overtime and absenteeism, flags to pinpoint problems, and customizable technology to enable compliance and reduce errors. With contributions from renowned thought leaders in this field, on many aspects of labor and technology management, this book explores:
- The principles of workforce asset management
- Financial planning and return on investment
- Fatigue management and work-life balance
- Organization readiness and keeping people engaged
- Schedule flexibility options such as telecommuting and remote work
- Timecard functionality
- Data collection
- Mobile resource management
- Designing legally defensible systems and policies
- Preventing payroll leakage
- Scheduling processes and configurations
- Analytics, data, and integration
- Benchmarking and baselining labor data
The boundaries defining the workplace are no longer limited to a physical location, a set of people you can easily manage, or an information model that is defined and concrete. People, information, and tools must be dealt with even when not in close proximity. This new model increases the problems that need to be handled, while also opening up new possibilities and discoveries.
Establishing a body of generally accepted and applicable practices and standards within the industry, Workforce Asset Management Book of Knowledge is a compilation of knowledge and strategies that are scalable, easily adapted to unique situations, and user-friendly long-term. Providing insightful and pragmatic guidance, measurements, and inspiration for the first generation of Workforce Asset Management Professionals, the Workforce Asset Management Book of Knowledge is designed to equip WAM-Pros with the tools and wisdom necessary to solve pressing problems and issues in the workplace.
Author Biography
LISA DISSELKAMP is a Director at Deloitte Consulting LLP. She is a leading authority on timekeeping, compensation, scheduling, and labor analytics systems and has led assessments and multimillion-dollar projects impacting up to 350,000 employees.
