Product Description
by Charles H. Trepper (Author)
This comprehensive guide will lead I/T manager, training managers, or consultants responsible for a software rollout through the entire process of creating and delivering a state-of-the-art training program. Covering all the most widely used applications currently available, such as Windows 98 and NT, MS Office, MCSE applications, SAP, Oracle, Baan, PeopleSoft and Lotus Notes, this unique volume is an invaluable resource.
Back Jacket
Finally, a book to guide you through every stage of an I/T trainer's toughest challenge! A software rollout can be a real nightmare. No matter what new system is being installed, the transition process tends to be stressful, confusing, time-consuming, and expensive. And you, as I/T manager or training manager, are responsible for making sure that all those who need training on the new software get it in a way they understand and can use on the job. You may also be responsible for gaining support and building enthusiasm for the new program and overcoming employees' natural resistance to organizational change. A daunting prospect? This unique book will help you meet the challenge. Comprehensive and full of step-by-step advice, Training for Software Rollouts explains how to design and implement a software training program from start to finish. It also helps you address some of the political issues you may face, such as getting management support for training, knowing how much to budget for training, and keeping the HR and the I/T departments working together. It includes such important and use-friendly as: A complete guide to creating training in-house - or hiring an outside firm to do it for you; Downloadable worksheets, forms, and checklists; Industry-standard instructional systems design techniques; Methods for analyzing training needs before you start training; Maps that show where you are in the training process and the steps remaining; Guidelines for using both 'off-the-shelf' and custom-developed training; Expert training tips for software trainers.
