Product Description
by Chad Horenfeldt (Author), Kristi Faltorusso (Foreword by)
"You need to be more strategic." Those dreaded words from your manager leave you frustrated and unsure of what to do next.
But what if you could stop reacting to problems and instead become a trusted strategic partner who commands respect from both your customers and colleagues? Chad Horenfeldt-who has spent over two decades building high-performing customer success teams at Eloqua (Oracle), Kustomer (Meta), and other companies-shares a battle-tested approach to elevate your impact and advance your career.
In The Strategic Customer Success Manager, you will learn:
- How to quickly build unbreakable trust with customers
- Proven techniques for mastering strategic conversations, using frameworks and insights from leading CS practitioners
- Strategies for aligning with cross-functional teams across your organization
- A proven methodology for conducting impactful kickoffs, QBRs, and renewal and expansion conversations
- Practical strategies for identifying and handling at-risk accounts and preventing churn
This comprehensive playbook includes ready-to-use templates, actionable exercises, and scripts designed to immediately improve your effectiveness as a CS professional.
Don't wait for someone else to define what "being strategic" means. Take control of your career today and master the skills that will transform you from an ordinary CSM to a strategic advisor who drives measurable, exceptional results. Level up before you're left out.
