Product Description
by Thomas J. Peters (Author)
"It is [Tom] Peters--as consultant, writer, columnist, seminar lecturer, and stage performer--whose energy, style, influence, and ideas have [most] shaped new management thinking." --Movers and Shakers: The 100 Most Influential Figures in Modern Business
"We live in a Tom Peters world." --Fortune Magazine
Business uber-guru Tom Peters is back with his first book in a decade, The Little Big Things. In this age of economic recession and financial uncertainty, the patented Peters approach to leadership and business management--no-nonsense, witty, down-to-earth, insightful--is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get "back to the basics" of running a successful enterprise.
The Little Big Things offers a clear path back to what works, focusing on the practical details that build business excellence:
- Actionable Business Strategy: Move beyond theory with witty, down-to-earth, and immediately applicable advice for owners and executives alike.
- Innovative Management Thinking: Challenge convention and get "back to the basics" with Peters' patented, no-nonsense approach to running a successful enterprise.
- Exceptional Customer Service: Discover why the small details--from a clean restroom to a simple "thank you"--are the big things that create lasting value and loyal customers.
- Small Business Growth: Learn how to thrive in any economic climate, with guidance as essential for a Main Street shop as it is for a major corporation.
Front Jacket
No one has had more influence in shaping the idea of modern management than Tom Peters. An avowed enemy of conformism and the status quo, Peters is a necessary voice of experience to guide us through times of financial uncertainty. In The Little BIG Things, he provides essential wisdom for everyone--from the freelancer to the small business owner to the head of a major corporation--offering 163 ways to excel at the people side of business by pursuing excellence at every level.
The 'Excellence Standard' is not about Grand Outcomes. In Zen-like terms, all we have is today. If the day's work cannot be assessed as Excellent, then the oceanic overall goal of Excellence has not been advanced. Period.
If membership in your club (organization) is not aimed at 'mind-blowing' development for each staff member and 'window rattling' service for each customer and other extended family members, then . . . just what the hell is the point?
--Warren BennisBack Jacket
No one has had more influence in shaping the idea of modern management than Tom Peters. An avowed enemy of conformism and the status quo, Peters is a necessary voice of experience to guide us through times of financial uncertainty. In The Little BIG Things, he provides essential wisdom for everyone--from the freelancer to the small business owner to the head of a major corporation--offering 163 ways to excel at the "people side of business" by pursuing excellence at every level.
"The 'Excellence Standard' is not about Grand Outcomes. In Zen-like terms, all we have is today. If the day's work cannot be assessed as Excellent, then the oceanic overall goal of Excellence has not been advanced. Period."
"If membership in your club (organization) is not aimed at 'mind-blowing' development for each staff member and 'window rattling' service for each customer and other extended family members, then . . . just what the hell is the point?"
