Product Description
by Michael L. Miller (Author)
Something's missing Many people are unhappy because they don't feel appreciated or fully utilized in their jobs. Many managers are unhappy with their organizations and improvement programs. Many employees and managers alike would quit their jobs today, if they could. A collection of great books has been written on teamwork that should have eliminated all of this discontent. This book shows what's missing in a clear, easy to understand, and practical way. It fully explains a tiger of a Process that will work in any team situation with robustness and speed that is equaled only by its spectacular results. It has been used in 10 successive organizations, most under severe duress, over a span of 22 years. With very little effort, the Process has improved all measures of performance by at least 25 percent in the first 6 months. Morale skyrockets; team member commitment soars; productivity, service, and quality improve dramatically while costs plummet. It excites teams, customers, managers, and owners... everyone wins In at least two cases, customer complaints were 99 percent eliminated without even addressing them. This Process focuses on the goal, not problems. Most problems will either be eliminated - or will become irrelevant - in the rush to the goal. This Process consists of a mindset change and a weekly one-hour team meeting. The mindset is a new way to see teams. The meeting has only three agenda topics, yet it will replace many other meetings. This Process is self-sustaining and creates the critical foundation required by all other programs. Lean and Six Sigma cannot hold their gains without it.
