Product Description
by Darrell Hardidge (Author)
CLIENT APPRECIATION THE NEW STANDARD THAT DEFINES SERVICE EXCELLENCE AND EMPOWERS EXTRAORDINARY TEAMS INSPIRE, EMPOWER, ENGAGE, YOUR PATHWAY TO MARKET RELEVANCE Understand the principles the most successful companies use to empower their teams and connect with their market. Measuring client satisfaction to assess loyalty is no longer accurate or relevant and potentially dangerous to your business strategy. The new measurement is Client Appreciation, it defines cultural values, client engagement, and powerfully predicts market behaviour and revenue. International author, professional speaker and expert in client experience Darrell Hardidge, shares the 10 critical principles that are the foundations of the most successful companies. YOU'LL LEARN -How Client Appreciation creates the most powerful leaders and teams -The most effective principle to implement responsibility across all parts of your company -The ability to achieve and maintain the highest levels of market relevance -The most simple and effective way to define your client journey and how to empower your team to take ownership of client experience. -The biggest myth in measuring loyalty and how it's costing you a fortune from lost sales and opportunity -How No.1 companies have a unique approach to designing their ability to stay ahead of their competitors -How to stay ahead of the disruption curve and protect your business from being a statistic
Author Biography
Darrell Hardidge is an industry-leading expert in optimising client loyalty for businesses and delivers highly effective and engaging team workshops. Known for assisting companies to master their client experience processes; Darrell assists businesses to achieve maximum client loyalty, empowering them to become the market leaders in their fields. Innovator of the loyalty metric of 'Client Appreciation'; Darrell and his research company Saguity have proven time and again their unique measurement of appreciation solidifies a company's market relevance and separates them from their competitors. Darrell's "Seven step Dy-Val Ladder" encompasses leading business theories into one applicable and proven methodology. These theories are published in his first book 'The Client Revolution', a successful tool assisting companies to understand how to move beyond 'satisfaction' into the profitable realm of 'appreciation'. An engaging and leading speaker with the CEO Institute and major corporates; Darrell is highly sought after to deliver in-house seminars and workshops for optimising client experience. His clients vary from CEOs and big business, to academics and entrepreneurs, helping them to design a 10/10 client appreciation culture. Darrell lives in Melbourne and travels internationally and across Australia working with companies who are truly committed to be the best they can be.
