Product Description
by David G. Schwartz (Editor)
Slot machines are the backbone of most casinos. They earn the most money and determine the physical layout of the casino floor. The management of slot machines, which includes overseeing employees, selecting machines, designing the playing space, resolving customer disputes, and conducting analyses to improve operations, is a challenging field whose complexity has grown as the machines themselves have become more sophisticated.
Front Jacket
Slot machines are the backbone of most casinos. They earn the most money and determine the physical layout of the casino floor. The management of slot machines, which includes overseeing employees, selecting machines, designing the playing space, resolving customer disputes, and conducting analyses to improve operations, is a challenging field whose complexity has grown as the machines themselves have become more sophisticated.
To better document the current issues in slot management--and the change the field has seen over the past four decades--the University of Nevada, Las Vegas Center for Gaming Research conducted an oral history project. Those interviewed were at all stages of their careers. Drawn from these interviews, Tales from the Slot Floor features slot managers discussing several of the most important issues in today's casino world, including: the optimal layout of a slot floor; the qualities demonstrated by both good and bad managers; what customers want from their visits to the casino; the vendor/casino relationship; appealing to millennials; and what the future holds. In addition, those with long careers share their views on the changes they have seen, and all subjects offer their advice to those embarking on a career in slot management. For those interested in becoming slot managers, or those just curious about how casinos work, Tales from the Slot Floor gives you the inside story of slot operations, from those who do it.
Author Biography
David G. Schwartz, the Director of the Center for Gaming Research and instructor at the University of Nevada, Las Vegas, studies gambling and casinos, Las Vegas, tourism, and games. Schwartz has written several books, including Grandissimo: The First Emperor of Las Vegas, Roll the Bones: The History of Gambling, and Boardwalk Playground: The Making, Unmaking, & Remaking of Atlantic City. He has been extensively quoted in the media and featured in television programs.
Born in Atlantic City, New Jersey, Schwartz earned his bachelor's degree (a double major in anthropology and history) as well as his master's degree from the University of Pennsylvania before receiving his doctorate in US History from UCLA.
