Product Description
by Cassie Davison (Author)
Hospitality is among the most rewarding industries in the world - but independent business owners have to work harder than most to thrive in this competitive sector.
Stand Out Hospitality offers a grounded, proven framework to help you lead with purpose, reconnect with your team and customers, and build a business that inspires lasting staff and customer loyalty.
This book will help you to:
- Set high standards that reflect your values and improve performance without burnout
- Stand out by owning your difference and rising above the crowd
- Define your identity and build a business that works for you - not just because of you
- Build deep emotional connections among your teams and customers
- Use your personal story to lead, market, and grow with confidence
Author Biography
Cassie Davison is a hospitality leader, business coach, and the founder of Kith & Kin, a movement for independent hospitality professionals and their wider community. As a multi-award-winning operator with over thirty years' experience in the industry, she's built, led, and rebuilt venues from the ground up. Her mission is to help independent operators build stand-out businesses that feel as good to run as they do to visit.
