Product Description
by John L. Riley (Author)
This book is the culmination of 20 years of road patrol experience, observations, and training as a certified crisis intervention specialist through the National Anger Management Association of what can be said and done by law enforcement officers to more effectively and successfully de-escalate a situation to ensure that everyone goes home safe!
This book is not just another book full of academia, charts, and graphs! It breaks down and simplifies basic human psychology under stress and goes over the techniques that are more effective than not to de-escalate those situations.The basic concepts, tips, and techniques are also very applicable in everyday life and can be applied to interactions with customers, clients, and even with friends, family, and co-workers. This book is intended for those men and women on patrol, who need to be able to accurately assess a situation with a person and know what to do and say to effectively begin the de-escalation process in the moment, and not inadvertently say or do something that may actually escalate the situation. Through fourteen chapters this book will cover some legal stuff, introduce you to your ACE card for effective and successful conflict de-escalation, break down your ACE, and then wrap up with tips and techniques and some little things to consider.
Number of Pages: 108
Dimensions: 0.22 x 9 x 6 IN
Publication Date: December 15, 2023
