Product Description
by Terry Clark (Author)
The Ultimate Reference & Learning Guide for Microsoft CRM careers! Over 150 Certification Questions, Answers, and Explanations It's clear that Microsoft CRM is the future for customer focused business applications on Windows platforms, but finding clear, user-friendly up-to-date resources for job applicants can be difficult. Over 150 Microsoft CRM Interview Questions, Answers, and Explanations guide you through your learning process. From helping you to assess your skills to evaluating candidates for a job, CRM Certification Questions, Answers, & Explanations will help you understand what you really need to know. Each question includes everything you need to know to master the interview or properly evaluate a candidate. More than just a rehash of Microsoft documentation and sales presentations, each question is based on project knowledge and experience gained on successful high-profile CRM implementations. Key certification and interview topics include: . Quote to Cash Business Process Overview . Overview of Microsoft CRM's capabilities . Architecture, Integration with Outlook . Common challenges and troubleshooting . New features in 4.0
