Managing Customer Service - Paperback

Name: Managing Customer Service - Paperback
Brand: Books by splitShops
SKU: 9780080464190
Price: 89.08 USD
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by Institute of Leadership & Management (Author)

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Author Biography

Published for the Institute of Leadership & Management

Number of Pages: 106

Dimensions: 0.3 x 11.55 x 8.31 IN

Publication Date: April 27, 2007