Product Description
by William L. Evans (Author)
There are many factors that separate average managers from great managers. In most cases, a person becomes a manager due to working their way up the company ladder, however, being a great manager is more than just being knowledgeable of your company's products or services offered. This 10-lesson management and leadership training course will give you the management skills needed to direct your employees, and the leadership skills needed to inspire your employees. You will also learn the basics in business, similar to those taught in an MBA course. By learning how to lead and manage your employees, plan and structure your department for optimal success, create and build a strong team, delegate, motivate, deal with conflict and different personalities, handle difficult employees, know how and when to fire someone, hold effective meetings, along with the many other skills taught in this course, you will have the confidence and knowledge to become an all around great manager and leader.
Author Biography
William L Evans has been in the field of Telecommunications, Customer Operations and Customer Care Management for over 15 years. His long career with major corporations has given him years of "real life" managerial skills. He enjoys sharing his obtained knowledge through his many "How to..." process and procedural books. His success as an author has been greatly attributed to his skill of combining a practical managerial approach with the basics of business management theory. William knows how to deal with all levels of employees, as he has been in the trenches providing front line support all the way to Executive VP. Because of this, he is able to relate to everyone through his writing skills from the first time supervisor to the seasoned executive. William's knowledge of computer technology and advanced telecommunications has also led him to the development of an online interactive management training business certification course at www.masterclassmanagement.com, which is solely based on the book "Management Skills & Leadership Development - How to be a Great Manager & Strong Leader in 10 Lessons."
