Product Description
by Howard Williams (Author), Rebecca Duray (Author)
Making IT Lean presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles. The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL(R)) as a framework for best practices. Filled with straight forward examples, it provides enough modeling tools so you can start your Lean journey right away.
Author Biography
Howard Williams is an IT Service Management Consultant in Microsoft's Consulting Services organization, with several years of experience designing and implementing ITSM solutions for a diverse customer population. He is an ITIL(R) Expert (V3), and has an MBA in Operations Management from the University of Colorado at Colorado Springs.
Rebecca Duray is a Professor and Associate Dean for Academic Programs at the University of Colorado at Colorado Springs College of Business. Professor Duray received her Ph.D. from The Ohio State University and her B.S. and M.B.A from Case Western Reserve University. Her research interests are in the strategic use of operations, mass customization, and Lean Information systems. Prior to obtaining her Ph.D., Professor Duray was a management consultant for various firms including Price Waterhouse and A.T. Kearney focusing on operations and systems issues.
