Product Description
by Steven F. Coyle Cce (Author)
A practical book on collecting debts from overdue customers using Asian and Western collection strategies. The author is an American living in Asia since 1995. Accounts receivables are often an organization's largest asset and it's most unmanageable. This book gives you ideas to improve your firm's processes, people, and systems to reduce bad debts and increase sales and profits. A humorous, 'how to' book to put more money in your firm's pocket. The author shares techniques and examples in the world of collections in both the U.S. and Asia. Consumer and commercial collections are covered. He also shares tips on collecting in small collection teams (bank branch environments) to large teams in auto-dialing environments (telco industry). You will gain insight on handling many types of payment excuses, angry customers, and broken promises. For collection leaders, you will gain ideas to lead, motivate, and coach your team to new heights.
Author Biography
Steve Coyle is an American based in SE Asia since 1995. He conducts training & consultancy in debt collections to help his clients lower bad debt levels. As a collector, he has collected from corporate, SME, and consumer accounts. His collection experience was gained in the banking, software, and telco lines. He's a Certified Credit Executive from the National Association of Credit Management (US). In addition he has an MBA. He's a member of the Association of Credit Management Malaysia (ACMM). He has a Masters in Education. He frequently trains throughout the Asia Pacific region. Occasionally even further afield. His most popular learning program is 'Winning Collection Skills'. He writes for magazines such as Business Credit (NACM), Credit Today (UK), CCR World (UK), and Credit Management in Australia. When not travelling on business, he's travelling on pleasure with his Malaysian wife and young son.
