Crimes of a Missed Demeanor: The Delicate Art of Effective Customer Service - Paperback

by Josh Soule (Author)

"Can I help you?" "Thanks, have a good day."
Basic customer service skills have been in place for many years, but are the things you're saying and doing actually hurting your business?

Best-selling author and MBA graduate, Josh Soule, shares new and improved customer service techniques that will make your career a success.

In this short but powerful workbook, you will learn:

• How to make your customer interactions personal
• How to deal with conflict in the workplace
• How to stand up to verbal abuse from a customer
• Money-saving strategies,
• And much more

By the end of this book, you will make a plan of your own on how to revamp your customer service skills.
Don't delay on this powerful tool for your career