Product Description
by Robb Wilson (Author), Josh Tyson (Author)
Cut through the noise and unlock the transformational power of conversational AI
In the newly revised second edition of Age of Invisible Machines, renowned tech leader Robb Wilson delivers a startlingly insightful and eye-opening blueprint for using conversational AI to make your company self-driving--with a digital ecosystem of interconnected automations powering all aspects of your business.
Conversational AI is transforming every job at every company (starting yesterday) and this book is perfect for anyone affected by these technologies. You'll learn how to develop a hyperautomation strategy by identifying outdated processes and systems holding your company back.
This latest edition offers brand new chapters dedicated to fast-growing automation tools, including Large Language Models, generative AI, and much more. You'll discover ways to implement new technologies that are force-multipliers for rapid growth. A must-read for every business leader, Wilson's book debunks common myths about conversational AI while simplifying the inevitable complexity of restructuring your business to unlock the substantial opportunities this new era offers.
You'll also find:
- Incisive discussions of the ethical dilemmas that lie before us as mass adoption of conversational AI takes effect
- Fascinating examinations of what a self-driving business looks like and how you can use conversational AI to generate an enduring competitive advantage
- Strategies for creating a hyperautomated ecosystem that any company can begin using immediately
- QR links to interactive and ongoing discussions of the subjects covered in each chapter
A practical and essential exploration of the future of conversational AI and hyperautomation, Age of Invisible Machines belongs in the hands of entrepreneurs, founders, business leaders, tech enthusiasts, designers and anyone else with a stake in the future of business.
Back Jacket
Praise for Age of Invisible Machines
"If you're responsible for delivering practical agentic AI solutions, Age of Invisible Machines is an essential read."
-- Tim Wood, Head of Design & User Experience for Amazon Q
"This is that rare book that gives newcomers a practical overview of AI while deepening understanding for those of us in the trenches. It encapsulates the kinds of thinking and strategy my team applies daily."
-- Ana Sofia Gonzales, Principal Product Designer for Microsoft Copilot Studio
"Age of Invisible Machines is eloquent, funny, insightful, and a compelling vision for how AI might change our lives for the better, without ignoring the serious ethical dilemmas it poses. Anyone interested in how technology intersects with human thriving will be interested in this book."
-- Anna Lembke, MD, author of the New York Times bestseller, Dopamine Nation
The first edition of Age of Invisible Machines predicted the widespread adoption of these technologies months ahead of OpenAI's release of ChatGPT. This carefully updated volume delivers powerful and practical advice along with significant new material addressing changes to the marketplace and the broader global community. Robb's visionary approach to technology helped set the stage for this shift toward agentic software and this book outlines the strategy that enterprises have already used to reach 1,000% ROI on their AI investments.
Author Biography
ROBB WILSON is the CEO and co-founder of OneReach.ai, the only AI agent orchestration platform recognized as a "leader" by all top analyst firms including Gartner, Forrester, and IDC. With over two decades in AI research and user-centered design, Robb helped unlock the agentic approach to automation that's being feverishly pursued by enterprises all over the world. The GSX platform he developed traces its origins back to a DARPA initiative and is used by leaders including PepsiCo, Deloitte, and the city of Washington D.C. A former tech and design executive at publicly traded companies, Robb has mentored AI, UX and technology leaders at Amazon, Google, Salesforce, Frog, Box, and other top firms.
JOSH TYSON is an author and producer who has held leadership roles for a variety of organizations, including TEDxMileHigh and UX Magazine. He is the co-host of the Invisible Machines podcast, and his writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, Harvard Business Review, The New York Times, Observer, Stop Smiling, and Thrasher. His forthcoming novel, Alamosa, is a deconstructed coming-of-age story set in the multiverse.
