Product Description
by Walter St John (Author)
The purpose of this book is to provide practicing and aspiring managers, as well as students of management, with a practical and comprehensive reference for getting understood when communicating with their coworkers and those they manage. The book is organized into seven sections including personality traits, the organization, content, context, clarification of the message, as well as word and language use, and speaking voice and style. Several key points about the organization and content of this book should be noted. Each factor is defined in the first paragraph of each topic with an explanation for the way each factor is used to promote understanding-topics can be read quickly, designed to save the reader time. The information contained in this book applies to communicating with both individuals and groups and will help managers say the right thing, in the right way, and at the right time when interacting with their coworkers.
Author Biography
Walter St. John is a semi-retired writer with management experience in private and public sectors as well as serving as an officer in the US Army. He and his wife and dogs live in the outskirts of Bangor, Maine. His education includes a BA degree in speech from the University of Arizona, and a doctorate in management and counseling from the University of Southern California. Dr. St. John's career includes being an executive with the Hershey Company, director of management services for a National Food Trade Association-NYC, a principal and assistant superintendent of schools, assistant vice chancellor of a state university and president of the Management Communication Institute.
