Water Quality Complaint Investigator's Guide, Second Edition - Paperback

by William C. Lauer (Author)

Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers.

This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn:

How to avoid complaints

How to deal with existing problems

Most common complaints and their most common fixes

Concrete information on how to deal with customers

How to get to the root of the problem before having to go out to the site, which saves time and money

The information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives.