PRODUCT DESCRIPTION
by David a. Brown (Author)
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Number of Pages: 152
Dimensions: 0.35 x 9 x 6 IN
Publication Date: April 19, 2011
