Return & Refund Policy

Last Updated: August 1, 2026

At Smart Supply Deals, we are committed to providing a simple and transparent return and refund process. If you are not satisfied with your purchase or receive a damaged or defective item, please review the policy below.

30-Day Return Policy

Most eligible items may be returned within 30 calendar days of the delivery date.

We accept returns for:

• Defective or damaged products
• Products received in error
• Unused, non-defective products that meet the return conditions below

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days after delivery.
• Be unused and in its original condition unless the item arrived damaged or defective.
• Include the original packaging, accessories, manuals, tags, and all included components.
• Not fall under the non-returnable items listed below.

Non-Returnable Items

Unless required by applicable law, the following items cannot be returned:

• Customized or personalized products
• Digital products, software downloads, or digital licenses
• Gift cards
• Perishable goods
• Certain health and personal care products
• Hazardous materials or flammable products
• Final sale or clearance items marked as non-returnable
• Products specifically identified as non-returnable on the product page

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your request, we may provide one of the following remedies:

• Replacement product
• Full refund
• Partial refund (when appropriate)

Exchanges

We do not offer direct product exchanges. If your return is approved, you may place a new order for the desired item.

Return Shipping

Customer Responsibility:

• Customers are responsible for return shipping costs for eligible non-defective returns.
• If the return is due to our error (wrong item shipped) or because the item arrived damaged or defective, Smart Supply Deals will provide a prepaid return shipping label or reimburse reasonable return shipping costs where applicable.

Restocking Fee

A 20% restocking fee may be deducted from refunds for eligible non-defective returns.

No restocking fee will be charged for returns involving damaged, defective, or incorrectly shipped products.

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are processed within 5 business days.
• Your financial institution may require an additional 3–10 business days to post the refund.
• Refunds will be issued to the original payment method used for the purchase.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has shipped, it cannot be cancelled. If eligible, it may be returned in accordance with this Return & Refund Policy.

How to Request a Return

1. Contact our Customer Support team.
2. Provide your order number.
3. Describe the reason for the return.
4. Attach photos if the item is damaged, defective, or incorrect.
5. Wait for return authorization and shipping instructions before sending your item.

Returns sent without prior authorization may experience processing delays.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Smart Supply Deals
Email: info@smartsupplydeals.com
Website: https://smartsupplydeals.com/