{"product_id":"the-gentle-art-of-verbal-self-defense-at-work-paperback","title":"The Gentle Art of Verbal Self Defense at Work - Paperback","description":"\u003cp\u003eby \u003cb\u003eSuzette Haden Elgin\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eFor some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers--calmly, professionally, and successfully--can be crucial to your on-the-job success. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse--everything from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs. \u003cp\u003e\u003c\/p\u003e Richly illustrated with fully dramatizes scenarios and real-world examples, Dr. Elgin's communication techniques will help you instantly take control of any verbal confrontation. You'll also learn how to avoid \"malpractice of the mouth\" and sexual harassment; communicate sensitively and clearly with non-native English speakers; and project a strong, straightforward, and trustworthy image. \u003cp\u003e\u003c\/p\u003e You'll find tips for handling sensitive issues via email and voice mail, advice on meeting the communication challenges that face home-based and virtual businesses, and plenty of \"workouts\" placed throughout the book to give you valuable opportunities to practice your new skills. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eThe Gentle Art of Verbal Self-Defense at Work\u003c\/i\u003e is your roadmap through the potentially career-threatening minefields of workplace communication.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eSuzette Haden Elgin\u003c\/b\u003e is the author of the bestselling Gentle Art series and \u003ci\u003eThe Grandmother Principles\u003c\/i\u003e. She is associate professor emeritus of linguistics at San Diego State University and the author of two linguistics texts, as well as numerous science fiction novels. Founder and director of the Ozark Center for Language Studies, she is nationally recognized for her seminars and public speaking engagements as well as for her appearances on television and radio programs, including \u003ci\u003eWeekend Today\u003c\/i\u003e and National Public Radio.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 368\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.94 x 9.1 x 5.97 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 01, 1999\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":45605847334956,"sku":"9780735200890","price":16.95,"currency_code":"USD","in_stock":false}],"url":"https:\/\/smartsupplydeals.com\/products\/the-gentle-art-of-verbal-self-defense-at-work-paperback","provider":"Smart supply deals","version":"1.0","type":"link"}