# The Knowledge Work Factory: Turning the Productivity Paradox Into Value for Your Business - Hardcover

by **William Heitman** (Author)

**Unlock your company's true potential by eliminating knowledge work waste that's hiding in plain sight.**  
Back in 1987, Nobel laureate Robert Solow quipped, "You can see the computer age everywhere but in the productivity statistics." This costly condition soon became known as the "productivity paradox."  
Why does it persist today? Why do knowledge workers spend a third of their days on needless correction, avoidable work and overservice, despite existing office technology that could help, even automate, their actions? And why does _nobody notice?_  
The answers--and solutions--are in this book. _The Knowledge Work Factory_ uncovers the well-intentioned waste that hides in plain sight within virtually every organization. It reveals the ingrained perceptual biases that trick our brains into accepting the status quo and missing breakthrough opportunities. It draws stunning parallels to industrial production, which cracked this very code over 100 years ago. Most importantly, it gives you an easy-to-follow, one-stop guide to boost efficiency, productivity, and morale among the very knowledge workers who struggle under the burden of the productivity paradox.  
Discover your organization's true, untapped capacity. Maximize the productivity of every single knowledge worker. Uncover "better-than-best practices." Reap benefits that drop straight to the bottom line. The power is in your hands--with _The Knowledge Work Factory_.

### Author Biography

**William Heitman**, the founder and managing director of The Lab Consulting, has spent over 25 years finding and implementing non-technology-based improvements for top Fortune 500 companies. A renowned thought leader on the subject, he has published articles about it for many of the business world's top magazines and journals.

**Number of Pages:** 352

**Dimensions:** 1.4 x 9.1 x 6.1 IN

**Publication Date:** January 08, 2019

## Details

- **Price:** 46.0 USD
- **Vendor:** Books by splitShops
- **Type:** Books
- **Tags:** Books by splitShops, Shopify Collective

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 46.00 USD | In stock |

## Images

- The Knowledge Work Factory: Turning the Productivity Paradox Into Value for Your Business - Hardcover

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> Updated: 2026-07-21