# The Experience Economy, with a New Preface by the Authors: Competing for Customer Time, Attention, and Money - Hardcover

by **B. Joseph Pine II** (Author), **James H. Gilmore** (Author)

**Time is limited. Attention is scarce. Are you engaging your customers?**

Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?

Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality.

This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages, _The Experience Economy_ has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local.

Now with a brand-new preface, Pine and Gilmore make an even stronger case for experiences as the critical link between a company and its customers in an increasingly distractible and time-starved world. Filled with detailed examples and actionable advice, _The Experience Economy_ helps companies create personal, dramatic, and even transformative experiences, offering the script from which managers can generate value in ways aligned with a strong customer-centric strategy.

### Author Biography

**B. Joseph Pine II** and **James H. Gilmore** are cofounders of Strategic Horizons LLP, an Ohio-based thinking studio dedicated to helping enterprises conceive and design new ways of adding value to their economic offerings. They are coauthors of _Authenticity: What Consumers Really Want_. Pine, who also wrote _Mass Customization: The New Frontier in Business Competition_, is a Senior Fellow with the Design Futures Council and a Lecturer in Columbia University's Master's Program in Technology Management. Gilmore is an Assistant Professor of Design and Innovation at the Weatherhead School of Management at Case Western Reserve University and a Batten Fellow at the University of Virginia's Darden School of Business.

You can visit the authors at:  
strategichorizons.com/  
linkedin.com/in/joepine  
en.wikipedia.org/wiki/B.\_Joseph\_Pine\_II

**Number of Pages:** 368

**Dimensions:** 1.2 x 9.3 x 6.3 IN

**Illustrated:** Yes

**Publication Date:** December 10, 2019

## Details

- **Price:** 35.0 USD
- **Vendor:** Books by splitShops
- **Type:** Books
- **Tags:** Books by splitShops, Shopify Collective

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 35.00 USD | In stock |

## Images

- The Experience Economy, with a New Preface by the Authors: Competing for Customer Time, Attention, and Money - Hardcover

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