# Satisfaction Guaranteed: How Zingerman's Built a Corner Deli Into a Global Food Community - Hardcover

by **Micheline Maynard** (Author)

**From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman's--a beloved, $70 million-dollar Michigan-based gourmet food store with global reach--is "thoughtful reading for foodies and entrepreneurs" (_Kirkus Reviews_).**

Certain businesses are legendary, exerting immense influence in their field. Zingerman's in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space--transforming Ann Arbor into a destination for food lovers.

Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman's philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee--all locally produced--Zingerman's is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard's _Satisfaction Guaranteed_.

Discover how by 2019, Zingerman's employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman's growth momentarily screeched to a halt--but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman's looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, _Satisfaction Guaranteed_ provides a roadmap for manifesting joy and purpose in everything you do.

### Author Biography

Micheline Maynard is a journalist, author, and professor. She is a contributing columnist at _The Washington Post_, where her essays on business and culture appear in Voices Across America. She has been a senior editor at NPR's _Here & Now_ and was a senior correspondent and Detroit bureau chief for _The New York Times_. She also writes for _The Takeout_ and _Medium_. She is the author of four books, most notably _The End of Detroit: How the Big Three Lost Their Grip on the American Car Market_. She lives in New Orleans and Ann Arbor.

**Number of Pages:** 256

**Dimensions:** 1.1 x 9.1 x 6 IN

**Illustrated:** Yes

**Publication Date:** February 22, 2022

## Details

- **Price:** 29.0 USD
- **Vendor:** Books by splitShops
- **Type:** Books
- **Tags:** Books by splitShops, Shopify Collective

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 29.00 USD | In stock |

## Images

- Satisfaction Guaranteed: How Zingerman's Built a Corner Deli Into a Global Food Community - Hardcover
- Satisfaction Guaranteed: How Zingerman's Built a Corner Deli Into a Global Food Community - Hardcover

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> Updated: 2026-07-23