# Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service - Hardcover

by **The Disney Institute** (Author)

**Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service**.  
Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations._Be Our Guest_ highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.  
**Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions:**

-   _Travels with Figment: On the Road in Search of Disney Dreams_ (By Disney Legend Marty Sklar)  
    
-   _One Little Spark! Mickey's Ten Commandments and The Road to Imagineering_ (By Disney Legend Marty Sklar)  
    
-   _Magic Journey: My Fantastical Walt Disney Imagineering Career_ (By Kevin Rafferty)  
    
-   _Travels with Walt Disney: A Photographic Voyage Around the World_ (By Jeff Kurtti)  
    
-   _Eat Like Walt: The Wonderful World of Disney Food_ (By Marcy Carriker Smothers)  
    
-   _Walt Disney: An American Original_ (By Bob Thomas)  
    
-   _Disney A to Z: The Official Encyclopedia, Fifth Edition_ (By Disney Legend Dave Smith)  
    
-   _Disney Facts Revealed: Answers to Fans' Curious Questions_ (By Disney Legend Dave Smith)  
    
-   _Disney Trivia from the Vault: Secrets Revealed and Questions Answered_ (By Disney Legend Dave Smith)  
    
-   _My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King_ (By Alton Fitzgerald White)  
    

### Author Biography

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in _Harvard Management Update_, _Across the Board_, _Training_, _Selling Power, Quality Digest_, and _Corporate University Review_.

**Number of Pages:** 224

**Dimensions:** 0.9 x 9.1 x 6.1 IN

**Illustrated:** Yes

**Publication Date:** November 08, 2011

## Details

- **Price:** 27.0 USD
- **Vendor:** Books by splitShops
- **Type:** Books
- **Tags:** Books by splitShops, Shopify Collective

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 27.00 USD | In stock |

## Images

- Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service - Hardcover

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